Ella

ANZA offers a revolutionary last mile solution for our discerning customers from Pakistan. With our Try At Your Doorstep service you can achieve an open box delivery service, where your shipment would be accessible to you for verification of size, texture, quality and authenticity.

If you are satisfied with the products, you may carry on with completing the purchase by making the respective payment. If for some reason you are not satisfied with the size, fabric, texture or quality of the products, feel free to ask the delivery rider to return the shipment.

Please note, you will not be charged any amount if you return the shipment. Our Try Before You Buy service is free of cost.

This service is only applicable on Cash On Delivery orders.

We deliver all over the World.

For Pakistan:

• Standard Delivery (COD): 3–6 Business Days
• Express Delivery (Free): 1–3 Business Days
• Note: Express Delivery is for prepaid orders only
• Free Standard Shipping (COD) on orders above Rs. 5,000

Cash on Delivery

• Available nationwide in Pakistan
• No extra charges for COD

Returns & Exchanges

Not in love? No worries, we got you.

• 7-day return or exchange policy
• Items must be unworn and in original packaging with tags/packaging intact
• Refunds are processed as store credit
• Sale items: Only eligible for size exchange – no returns or refunds
• Our products are typically great, but we offer a 100% refund for any defects

To request a return or exchange, simply contact us on WhatsApp at (+92) 336 6777744 with your order number and your request.

To keep your shoes looking beautiful for longer, follow these simple care tips:

General Care

• Store in a cool, dry place away from direct sunlight
• Keep away from moisture and excessive heat
• Stuff with paper to maintain shape when not in use

Cloth & Fabric Styles

• Spot clean gently with a soft damp cloth
• Avoid scrubbing or machine washing
• Let them air dry naturally – do not expose to direct heat

Ragzine & Faux Leather Styles

• Wipe clean with a soft, dry or slightly damp cloth
• Avoid harsh cleaners or alcohol-based products
• For scuff marks, gently rub with a clean microfiber cloth

Important

• Avoid prolonged contact with water, mud, or oils
• Do not fold, squash, or overload your shoes while storing

Treat your shoes with love – they were made to walk with you.